Remote IT support mostly required by individual home users for basic training or troubleshooting or pc tune up, etc. Otherwise mainly managed remote services are for SME and corporate where servers and workstations require regular updations and monitoring..

Managed IT Services - This service typically includes complete IT Infrastructure management (i.e. Server, Routers, Computers) and monitoring, alert generation, scanning for health statistics, and patch application. Advanced expert offerings are also available which include performance optimization, software upgrade installations and any issues that arise in daily work.

Remote Support Session Based / Helpdesk - This service typically includes complete support service for home or individual users who require support very rarely or they live in remote location where onsite service cost much, Such users can take session based support or go for a monthly or annual package. There are basic packages available which provide support that consists of anti-virus, anti-spyware, anti-spam, remote access capabilities, and remote problem solving / assistance of laptop / desktop issues.

What are the advantages of Remote IT Support?

These days every business depends on IT to some extent, however the technology needs of each business are very different, with great variety even between companies working in different verticals and for different goals.

Now it is important to find an IT support solution that is tailored to the individual needs to ensure the continuity of business functions, 

Remote IT support gives you the ability to have high quality expertise available 24/7 system monitoring while removing the need for your company to hire in house IT staff – which may be too great of an expense for small to medium business. It also gives you a greater flexibility with a remote IT support service, which not only provides you instant support and safeguards you against malware and spam but also takes care of any necessary updates to computers and servers to keep your systems functioning at full capacity.

Outsourcing your IT management to a remote provider also gives your business the benefit of business continuity service. Remote IT support can easily be scaled up for the needs of a business that experiences regular expansion, such that you are never in the position of paying for more than what you need.​

What services does Remote Support Solution include?

• Antivirus protection
• Anti Spam filtering
• Day-to-Day Software related Troubleshooting
• Software Updates / Patch Updates
• PC / Laptop / Server Tune Up for Performance
• Planning and strategy for future IT infrastructure

It's all achieved by remote 24/7 system monitoring by our experts to prevent any problems before they might occur. This avoids company IT Infrastructure downtime, meaning that the loss of productivity is minimized for your business. 

,How can we help you?

We are RSPL, an IT Solution Provider company with presence in New Delhi, Gurgaon & Faridabad. We provide Remote Tech Support to our clients with more than 100+ companies across India, US, UK, Australia and Germany.

We provide a 24/7 remote IT support service to a range of clients of all sizes, from Start-Up to SME and Enterprise businesses, So we assure you that we are capable of providing any IT related Support with years of industry experience to provide a tailored solution that meets the individual needs of your business while staying within your budget.