Today IT industry has reached the point where almost all network management and support can be performed remotely. From basic day to day help desk services to server management and patching, all it takes is a small remote access software to take remote assistance from your IT admin of any remote support expert or freelancer.
It's not a best practice to purely depend on remote support from a freelancer as their availability and credential need to be verified, but remote support services are available from experts 24/7 what IT industry calls it as Managed IT Services. for which there are lot of small medium organisations offering remote IT support service with expert engineers available 24 x 7 or as per your custom requirements whom you can really trust.
What are the different types of remote support services available and how much will each of them cost you each month? lets discuss them below..
Remote IT support mostly required by individual home users for basic training or troubleshooting or pc tune up, etc. Otherwise mainly managed remote services are for SME and corporate where servers and workstations require regular updations and monitoring..
Managed IT Services - This service typically includes complete IT Infrastructure management (ie. Server, Routers, Computers) and monitoring, alert generation, scanning for health statistics, and patch application. Advanced expert offerings are also available which include performance optimization, software upgrade installations and any issues that arise in daily work.
Remote Support Session Based / Helpdesk - This service typically includes complete support service for home or individual users who require support very rarely or they live in remote location where onsite service cost much, Such users can take session based support or go for a monthly or anual package. There are basic packages available which provides support that consist of anti-virus, anti-spyware, anti-spam, remote access capabilities, and remote problem solving / assistance of laptop / desktop issues.
What is the average price range for remote IT support?
For remote server maintenance, expect to pay anywhere between $100 to $399 per server per month., but still the prices are negotiable with the provider is you have computers or servers in bulk and not much expertise is required. The more expert skillset required from support team the more you’ll need to invest.
For remote session based remote support / helpdesk services, you’ll find packages ranging on average from $75 to $100 per workstation per month or you can get remote access support from $25 to $50 per session for an hour for basic support.
What are the advantages of Remote IT Support?
Every business is these days depend on IT to some extent, the technology needs of each business is very different, with great variety even between companies working in different verticals and goals.
Now it is important to find an IT support solution that is tailored to the individual needs to ensure continuity of business functions,
Remote IT support gives you the ability to have high quality expertise available 24/7 system monitoring while removing the need for your company to hire in house IT staff – which may be too great for an expense for an small medium business. It also gives you a greater flexibility with a remote IT support service, which not only provides you instant support and safeguards you against malware and spam, it also takes care of any necessary updates to computers and servers to keep your systems functioning at full capacity.
Outsourcing your IT management to a remote provider also gives your business the benefit of business continuity service. Remote IT support can easily be scaled up for the needs for a business that experiences regular expansion, so that you are never in the position of paying for more than you need.
What services does Remote Support Solution include?
Its all achieved by remote 24/7 system monitoring by our experts to prevent any problems before they occur. This avoids company IT Infrastructure downtime, meaning that loss of productivity is minimized for your business.
How can we help you?
We are RSPL an IT Solution Provider company with presence in New Delhi, Gurgaon & Faridabad. We provide Remote Tech Support to our clients with more than 100+ companies across India, US, UK, Australia, Germany.
We provide a 24/7 remote IT support service to a range of clients of all sizes, from Start-Up to SME and Enterprise businesses, so we assure you that we are capable of providing any IT related Support with years of industry experience to provide a tailored solution that meets the individual needs of your business while staying within your budget.