Today IT industry has reached the point where almost all network management and support can be performed remotely. From basic day to day help desk services to server management and patching, all it takes is a small remote access software to take remote assistance from your IT admin of any remote support expert or freelancer.
It's not a best practice to purely depend on remote support from a freelancer as their availability and credential need to be verified, but remote support services are available from experts 24/7 what IT industry calls it as Managed IT Services. for which there are lot of small medium organisations offering remote IT support service with expert engineers available 24 x 7 or as per your custom requirements whom you can really trust.
What are the different types of remote support services available and how much will each of them cost you each month? lets discuss them below..
Remote IT support mostly required by individual home users for basic training or troubleshooting or pc tune up, etc. Otherwise mainly managed remote services are for SME and corporate where servers and workstations require regular updations and monitoring..
Managed IT Services - This service typically includes complete IT Infrastructure management (ie. Server, Routers, Computers) and monitoring, alert generation, scanning for health statistics, and patch application. Advanced expert offerings are also available which include performance optimization, software upgrade installations and any issues that arise in daily work.
Remote Support Session Based / Helpdesk - This service typically includes complete support service for home or individual users who require support very rarely or they live in remote location where onsite service cost much, Such users can take session based support or go for a monthly or anual package. There are basic packages available which provides support that consist of anti-virus, anti-spyware, anti-spam, remote access capabilities, and remote problem solving / assistance of laptop / desktop issues.
What is the average price range for remote IT support?
For remote server maintenance, expect to pay anywhere between $100 to $399 per server per month., but still the prices are negotiable with the provider is you have computers or servers in bulk and not much expertise is required. The more expert skillset required from support team the more you’ll need to invest.
For remote session based remote support / helpdesk services, you’ll find packages ranging on average from $75 to $100 per workstation per month or you can get remote access support from $25 to $50 per session for an hour for basic support.