WFH - Case Study #1 - How we assisted one of our clients to enable Work-From-Home within a few hours before it all got locked down.
We are an IT Consulting Company to an Advertising Company, managing their complete IT Infrastructure from the last 25 years taking care of Hosting, Email, Website, Software, Compliance, Computers and Server. Now our client has approx. 50+ computers in which mostly 50% users work on desktop with dedicated software accessing data from server on premises and 50% have laptops.
It was Friday afternoon when it was being planned for a lock-down on Sunday as seen on all news channels. My client asked me to give just 2 desktop computer access to two employees and the rest to be planned on Monday. My foresight gave me an advantage that I could sense a permanent lock down situation for the next 15-20 days. So I advised my client that we will not get time to manage things on Monday to setup WFH Environment and we were not prepared to buy and implement anything new immediately. So we starting working on the plan i had in mind.
We were lucky that we had our mails hosted on G-Suite and had Office 365 Business Application, few other agency specific software and Seqrite End Point Security installed on all computers. So we were not worried about remote software and security initially, Now I quickly started taking action and my first step was to setup one email id on G-Suite and add all Desktop Computers to Chrome Remote Desktop, a feature available for remote access in G-Suite. which came to our rescue. Now Chrome Remote Desktop requires a PIN to access each PC remotely which gave me the ability to setup a separate PIN for each PC, which was the basic security I could implement in a short duration.
So now i was ready with a basic WFH Solution for my client. As Monday approached and it came out as expected that there will be a total lock down for next 15 days.
How, we at RSPL Managed the situation and enabled client employees to WFH.
I already had a setup at home to provide remote support to my clients in India, US & UK and various part of the World to provide Managed IT Services remotely sitting at home. Me and my other Support Engineers are also equipped with High Speed Internet and Remote Support Software i.e. Zoho Assist which we have been using from the last 2 years, this works best for us as it's all integrated with our accounting software i.e Zoho Books and Help Desk Ticket management system i.e. Freshdesk.
All users who had laptops are working as usual on their laptops from home. But for desktop users, we called each user and got them the Chrome Remote Access software on each user personal computer. So now the user could access their office desktop and work as if the user is working on his/her office desktop computer with all software and emails configured in place and all files and network shared resources available to them at home.
It took our team just one full day to call all users and everybody was WFH READY. There was a challenge with a few home computers as they were not updated or an had old OS installed. But we managed to bring 100% all users to work from home smoothly.
With this kind of setup, there are few security issues which we are working on to resolve them. But we still have major control on our resources. This was the best that could be done in a few hours.
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