Support

Remote IT support refers to the provision of technical assistance and troubleshooting for computer systems and networks from a remote location. Instead of having an IT professional physically present at your location, remote IT support allows technicians to connect to your computer or network remotely and diagnose and resolve issues.

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​​Any-time, Any Device, Anywhere in the World*

All our customers benefit from being able to call our help-desk and receive support as if we were sitting next to you.

Remote services are guaranteed to be absolutely secure.

We use secured and professional remote access software from Zoho Assist
​Zoho Assist provides you a web-based solution with an un-cluttered user interface. Security is not a concern with the two-factor authentication, SSL certification, and compatibility with all major anti-virus software.

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Welcome to Rational Systems Private Limited (RSPL), your trusted partner for comprehensive and reliable Remote IT Support Services. In today’s fast-paced and interconnected world, businesses of all sizes rely heavily on their IT infrastructure. Whether you are a small startup or a large enterprise, our remote IT support services are designed to keep your systems running smoothly and efficiently.

Our Remote IT Support Services:

  • 24/7 Monitoring and Proactive Maintenance: Our team of experienced IT professionals ensures that your systems are monitored around the clock. We proactively identify and address potential issues before they can impact your business operations, minimizing downtime and disruptions.

  • Help Desk Support: Access timely and efficient support through our dedicated help desk. Our skilled technicians are available to assist with any IT-related issues, offering remote troubleshooting and problem resolution to keep your business running seamlessly.

  • Network Security: Protecting your digital assets is our priority. We implement robust security measures to safeguard your network against cyber threats. From firewall management to regular security audits, we keep your data secure and compliant with industry regulations.

  • Software Updates and Patch Management: Stay up-to-date with the latest software updates and patches. Our team ensures that your systems are regularly updated to address vulnerabilities, enhance performance, and provide you with the latest features.

  • Remote Data Backup and Recovery: Safeguard your critical data with our remote backup and recovery solutions. In the event of data loss or system failure, we have the tools and expertise to restore your information swiftly, minimizing the impact on your business.

  • Collaboration Tools and Communication Solutions: Foster efficient communication and collaboration among your team members, regardless of their physical location. Our remote IT support services include the implementation and management of collaboration tools to enhance productivity.

  • Customized IT Solutions: Every business has unique IT requirements. We work closely with our clients to understand their specific needs and tailor our remote IT support services accordingly. Whether you need assistance with hardware, software, or network infrastructure, we have the expertise to deliver personalized solutions.

Why Choose RSPL for Remote IT Support?

  • Expertise and Experience: Our team consists of skilled IT professionals with extensive experience in remote support services.

  • Reliability: We are committed to providing reliable and prompt assistance to ensure your business operations remain uninterrupted.

  • Cost-Effective: Our remote IT support services offer a cost-effective solution compared to maintaining an in-house IT team.

  • Scalability: As your business grows, our services can scale to meet your evolving IT needs.

  • Client-Centric Approach: We prioritize customer satisfaction, and our client-centric approach means that we are always focused on delivering solutions that meet and exceed your expectations.

Partner with us for Remote IT Support Services that empower your business to thrive in the digital age. Contact us today to discuss your IT requirements and explore how we can contribute to the success of your organization.

Remote IT support offers several benefits, including.

Convenience

You can receive IT assistance without having to wait for an on-site visit or scheduling conflicts. Support can be provided promptly, saving time and minimizing downtime.

Cost-effective

Remote support eliminates travel costs and allows IT professionals to assist multiple clients efficiently, reducing overall service costs.

Faster Resolution

Technicians can quickly access your system and troubleshoot problems in real-time, leading to faster resolution times.

Wide-ranging Support

Remote IT support can address a broad range of issues, including software errors, network configuration, hardware troubleshooting, website fixes and more.

Frequently Asked Questions

WHAT DOES "ONLINE REMOTE" COMPUTER REPAIR MEAN?
Our technicians will set up a secure connection to your computer and provide remote assistance immediately. 
HOW FAST CAN I START MY VIRTUAL SESSION?
You can start your remote virtual session whenever it is convenient for you. We are available in India almost 24/7. After you book an Online Computer Support Service, you will receive an estimate for required hours for your problem resolution in email and text message with a link that allows you to initiate your session immediately.
WHAT IF I'M NOT REALLY SURE ABOUT MY COMPUTER PROBLEM?

Don’t Worry, You can always chat with us on the live chat support available on every page of our website, we will understand your problems and arrange an expert for you.

CAN YOU HELP ME WITH INSTALLATION OF ANY NEW SOFTWARE FOR ME?
Yes Sure. We will be able to install mostly any type of software remotely. besides the Operating System.
CAN YOU HELP ME, IF I HAVE TROUBLE WITH MY EMAIL CLIENT SOFTWARE?
Yes, We can troubleshoot common email related issues. ie. issues related to send/receive, undelivered or Mails Stuck in Outbox, Need Mail Archival, Email Migration, Email Configuration in Outlook or Thunderbird, etc.
I HAVE A WEBSITE AND NEED TO UPDATE FEW PAGES, CAN YOU ASSIST ME?
Yes Definitely, we have our web development team, we can assign our web expert to assist you for any support required for website designing, updation on any platform like Wix, Weebly, Tilda, WordPress, Magneto, Shopify, etc. We have experience working on all major web development tools.
CAN YOU HELP ME BACKUP MY COMPUTER FILES AND FOLDERS?
We can help you backup your computer to external USB hard disk or a network hard disk (NAS), We can also setup cloud backup for you with third party cloud solution provider.
HOW WILL YOU TAKE ACCESS OF MY COMPUTER?
We use secured and professional remote access software from Zoho Assist. 
HOW DO I PAY FOR YOUR SERVICES?
You can pay for our services in advance with Paypal link on this page, or we send you the invoice for the service hours and you can pay via a link in the invoice. For International Payments we use PayPal and Payments in India via ICICI EasyPay or Google Pay. 

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